FAQs

How do I get started and where do I find my online materials?

Once you have successfully enrolled, you will automatically be sent a login and password by email to our online learning portal: myIVY. You are then ready to embark on your study journey. You can easily access all of your course materials, as well as contact your Trainer immediately.

What is the online forum and how do I find it?

Once you have gone into a subject, click on the Getting Started tile and you will see a list of all of the online forums. Click on the forum and introduce yourself. This is an excellent opportunity for student engagement, so you can converse with other students that are studying online with Ivy and are studying the same subjects as you. It is a great opportunity to ask questions and help each other with your studies. This online forum has been created to enhance your student experience.

How do I meet other students?

There are numerous ways for you to interact with your fellow Ivy students. The online forum is a convenient way to keep in touch with your fellow students. There is a range of general and more focused discussion areas online for you to log into and converse. Many Ivy students use this forum for online study group and to keep each other motivated. Ivy also runs free quarterly workshops for our students, a great opportunity to come along and meet other students, your trainer and get some face to face tutorial assistance.

Do I get printed materials sent to me or is it all online?

All of the materials  and resources you need are available online, so you will not receive anything in the post. Everything is accessible on the website – www.ivy.edu.au and in the portal, myIVY. Of course, you may choose to print any of your online materials if you wish to refer to these offline.

Do I need to attend exams? 

With Ivy Colleges’ online courses there are no formal exams, unless specified for a particular course(s).

Currently the only Ivy courses requiring exams include Advanced Diploma of Naturopathy, Advanced Diploma of Nutritional Medicine and Advanced Diploma of Western Herbal Medicine.

How long does it take to get marked assignments back from my trainer?

The assessments are marked and returned to you with written feedback and deemed either competent or not-yet competent within 72 hours of your submission.

Are there any deadlines to submit my assignments?

As you work through the workbook and see the assessments, you will see that there are recommended due dates for the assignments. However the courses with Ivy College are designed with flexibility at the forefront, therefore use these due dates as guidelines and remember, your Trainer is available to help you with all of your assignments. If you feel that you will not finish your whole Diploma within the time requirements, please contact us on 1300 657 363.

How strict are the trainers with word limits?

The key to working with the word limits is to focus on quality rather than quantity. There is a 10% allowance each way of the suggested word limits, nonetheless if you are having difficulty reaching the word limit or you are way over,  please speak with your Trainer as they will be able to guide you.

What equipment do I need to study online?

You will need an email account, a computer and basic software, such as Microsoft Word and of course, a reliable high-speed Internet connection. If you don’t have access to Microsoft Word, please use the free link to Open Office, below:

Open Office

Specific technology requirements are listed on each of the courses pages on this website.

What are the workshops that Ivy offers?

Ivy College is delighted to offer workshops that will enable you to meet your Trainer face-to-face, meet other students, find out more about the subjects you are presently studying and help immensely in keeping you motivated with your studies. The workshops are a stimulating and highly rewarding element of the Diploma course that will enable you to meet like minded-people and network.

What is a remote demonstration and how do I book in for one?

The demonstration is essentially a quick tour of the various features of myIVY, the College’s learning management system.  During the demonstration, which is conducted by telephone and utilises screen-sharing technology, a Student Services team member will help you get started with your Diploma course and answer any questions you might have.

We strongly recommend you sign up for a remote demonstration, which covers the following information and provides a great start to your studies:

  • Workbook – how to access the workbook and what it entails
  • Forum – how to get involved in the online forum
  • Style guide – where to find the style guide and the importance of the style guide
  • Upload assessments – how to upload your assessments
  • Additional resources – information about additional resources on the site that will be helpful with your studies
  • Sessions sections – how the sessions are split up
  • Messages – how to message your Trainer and other students and how to add contacts
  • Introduction to their Trainer – how to contact your trainer and the Trainer’s contact details
  • Orientation of Lynda.com – how to access the videos and documents available that will be helpful with your studies
  • Email address – how to change an email address with myIVY
  • Profile picture – how to upload your photo to myIVY
  • Upcoming events – information regarding Ivy support workshops that are coming up in your area, and any other upcoming Ivy events
  • VET FEE-HELP*, RPL, Centrelink letter and course cost – how this works and what it means for you
  • Study Plan – what is your study plan and how to access it

One of our Student Services team members will call you to see if you would like to book in for a demonstration, or you may contact us and book directly on 1300 659 157.

Do you offer Recognition of Prior Learning (RPL)?

RPL is the recognition of knowledge and skills acquired through education, work experience and training. The RPL process matches knowledge and skills to the learning outcomes of a qualification to determine if any credits can be awarded for certain subjects. If you have studied previously, you may be eligible, however you will need to apply and show evidence, such as transcripts and previous results. If you feel you are eligible for RPL you can indicate this on the application for enrolment form or call our Student Services team on 1300 659 157.

What support do you provide?

Student Services Support

Our friendly student services team is available to assist you with any student administration enquiry. You can access this team through myIVY, or by telephone or email. 

Trainer Support

Your experienced trainer is available to offer help and advice at every stage of the course, starting with a welcome telephone call during orientation.

Throughout your studies, you can contact your trainer with any course-related query by logging into myIVY, telephone, LiveChat or video conference. As you may be juggling study with work or other commitments, your trainer is also available to assist at designated times outside of business hours. Access personal support from your trainer at regular workshops.

Technical Support

The technical support team is available to assist you with password resets, myIVY features and functionality and other general technical enquiries. Simply raise a support ticket through myIVY or telephone during business hours. 

What is the phone number for Ivy College?

1300 657 363

What is the email address for Ivy College?

For new students: info@ivy.edu.au

For existing students: support@ivy.edu.au