Diploma of Practice Management (HLT57715)

With a formal qualification in practice management, you’ll be fully equipped to manage the administration and operations of a health centre or general practice.

About this course


Diploma of Practice Management

Nationally recognised


National code


Delivery mode

Online with practical assessments

Course duration

12 months (approx. 23 study hours/week) (i)
Self-paced (e.g. study faster, finish sooner)


A variety of assessment methods form part of this course including written assignments, presentations, portfolios of work, Supervisor Observation reports, video demonstration, role plays and projects. Students are also required to complete practical assessments with clients via work experience or Ivy workshops.

Awarded by

Accredited Courses Australia Pty Ltd RTO 90535

For some subjects, students are required to complete some practical assessments with clients in a simulated or real workplace. This may be undertaken through the following methods:

Work Placements

Work placements are not a requirement of the course however Ivy will support students who wish to undertake a placement in order to meet the practical assessment component of the course. Students are responsible for sourcing a suitable work placement.

Ivy Clinics

Clinics are available for a range of times and locations throughout the year. Students will be advised of upcoming clinics at least one month in advance.

At the clinics you will:

(i) receive practical training on essential components of this course
(ii) develop and demonstrate the skills required of a qualified beautician
(iii) meet the practical assessment with clients component of this course, and
(iv) access personal support from your trainer.

Student Support Team

Our friendly Student Support Team are available to assist you with any student administration enquiry. You may access this support by either logging into myIVY, telephone or email. (i)

Trainer Support

At Ivy we believe there’s no such thing as too much support.

Your experienced trainer is available to support you at every stage of the course. Upon enrolment you will be contacted directly by your trainer for a personal introduction. Throughout your studies you may contact your trainer with any course-related query by logging into myIVY, telephone, LiveChat or video conference – based on your needs. As you may be juggling study with work or other commitments your trainer is also available to assist at designated times outside of business hours.

If you would like additional support you also have access to one-day workshops, where you can gain one-on-one support from your trainer. (i)

Technical Support

The technical support team is available to assist you with password resets, myIVY features and functionality and other general technical enquiries.  Simply raise a support ticket through myIVY or telephone during business hours. (i)

Student Networking 

You will have many opportunities to interact with your course peers, including supporting each other via online discussion forums. Friendly debates can often turn into excellent learning opportunities! If attending the workshops you will meet your peers in person and may develop and build relationships that last well and truly past your course end date.

Entry requirements

The minimum age for students enrolling in the HLT57715 Diploma of Practice Management with Ivy College is 18 years at time of enrolment.

To enrol, you will need capability in English and mathematics to at least Year 12 level. To show evidence of this capability, during the enrolment process you will need to have satisfied the following:

  • Provide a copy of your senior secondary certificate in education or equivalent, or
  • Provide a copy of a nationally recognised diploma or higher qualification (completed within the last 5 years), or
  • Successfully complete the Entry Test

All students are also required to have a unique email address and access to a computer with an internet connection.

Technology requirements

Upon successful application, you will gain access to myIVY, your purpose-built learning management system, in order to complete your coursework and assessment tasks. To do this you will need access to a computer satisfying the following minimum systems requirements:

Operating system: Windows, Mac OS X, Linux

Software: Adobe Acrobat Reader (latest versions available for free download at Adobe website)

Internet: Supported browsers include Firefox 3+, Google Chrome 4+, Microsoft Internet Explorer 7 and 8, Opera 9+, Safari 3+ (download latest browser software for free online).  You will need a reliable internet connection, preferably Broadband (64 Kbit/sec or faster)

Access to a printer and digital camera/recording device may be required.

laptop_icon Log request in myIVY – 24×7
phone_icon Telephone Mon-Thu 8am-8pm, Fri 8am-6pm plus Sat 9am-5pm (AEST)
email_icon Email 24×7

laptop_icon Log request in myIVY – 24×7
phone_icon Telephone by appointment, including outside business hours
smiley_icon Face to face support at workshops (optional)

laptop_icon Log request in myIVY – 24×7
phone_icon Telephone Mon-Thu 8am-8pm, Fri 8am-6pm plus Sat 9am-5pm (AEST)

If you are an Australian citizen and meet the eligibility requirements, you may apply for VET FEE-HELP*. Study now, pay later.

Students are required to undertake a Work Placement of up to 75 hours and secure a suitable Workplace Supervisor within a practice environment. If needed, ivy can assist to secure students an appropriate work placement. Any student unable to access a work placement will be given the opportunity to practice, demonstrate and apply the required skills and knowledge at Ivy College Workshops.

Study hours include reading and understanding course material in myIVY, attempting practice activities, communicating with your trainer and completing assessment tasks.

Prices subject to change

Job Outcomes

Practice Manager

Practice managers are responsible for the administration and operations of a health centre or general practice. In this role your front-line management and leadership are essential to achieving the overall success of a practice.

Medical Receptionist

A Medical Receptionist’s duties can vary depending on the size of a clinic, however general responsibilities include greeting patients, scheduling appointments and other general administrative duties.

Office Administrator

An Office Administrator is responsible for supervising staff such as secretaries and office clerks, they may also tend to financial planning, record keeping and other managerial tasks for a smooth office operation.

Medical Claims and Billing Assistant

Medical Claims and Billing Assistants are responsible for assisting patients with billing and the timely submission of medical claims. They are required in hospitals, nursing homes and a variety of health care clinics.

Senior Receptionist

A Senior Receptionist is responsible for the management of a company’s reception, ensuring all visitors are attended too and that the company is represented in a friendly and professional manner.

Contact Us

1300 657 363

Our dedicated support team is here to help.
We're available from:
8:30am-6:00pm Monday-Friday